Your privacy matters to us. This Privacy Policy explains how hi89 collects, uses, stores, and protects your personal information when you use our platform.
All personal data collected by hi89 is stored on encrypted, access-controlled servers. We apply industry-standard security measures to prevent unauthorized access.
hi89 does not sell, rent, or trade your personal information to third parties for marketing purposes — ever. Your data is yours, and we treat it that way.
As a Filipino player, you have rights under the Data Privacy Act of 2012. hi89 fully respects your right to access, correct, and request deletion of your data.
hi89 uses cookies to improve your experience and analyze platform usage. You can manage your cookie preferences at any time through your browser settings.
We only share your data with trusted service providers who help us operate hi89 — payment processors, KYC providers, and security partners — under strict data agreements.
Have a privacy concern? Our dedicated data privacy team is reachable at any time. We respond to all data-related requests within the timeframes required by Philippine law.
This Privacy Policy ("Policy") is issued by hi89 ("hi89," "we," "us," or "our") and applies to all personal data collected through the hi89 online gaming platform at hi89.live and all associated services. hi89 is committed to protecting the privacy and personal data of all users in accordance with Republic Act No. 10173, the Data Privacy Act of 2012 of the Philippines, and its Implementing Rules and Regulations. By using the hi89 Platform, you consent to the practices described in this Policy.
hi89 operates as an online gaming and entertainment platform serving Filipino players across the Philippines. As a data controller, hi89 is responsible for determining the purposes and means of processing your personal data. We take this responsibility seriously and are committed to handling your information with transparency, integrity, and care.
This Policy describes what personal data hi89 collects, why we collect it, how we use and protect it, with whom we share it, and what rights you have as a data subject under Philippine law. We encourage you to read this Policy carefully and contact us if you have any questions.
Scope: This Policy applies to all registered players, visitors to the hi89 Platform, and any other individuals whose personal data hi89 processes in connection with the operation of the Platform. It does not apply to third-party websites or services that may be linked from the Platform.
hi89 collects the following categories of personal data from users of the Platform:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, government-issued ID number, nationality | Account registration, KYC verification, age verification |
| Contact Data | Email address, mobile number, residential address | Account communication, support, regulatory compliance |
| Financial Data | GCash number, bank account details, transaction history | Processing deposits and withdrawals, AML compliance |
| Technical Data | IP address, device type, browser type, operating system | Platform security, fraud prevention, analytics |
| Usage Data | Games played, session duration, betting history, login times | Platform improvement, responsible gaming monitoring |
| Communications Data | Support chat logs, email correspondence, feedback submissions | Customer support, dispute resolution, quality assurance |
hi89 does not intentionally collect sensitive personal information beyond what is required for identity verification and regulatory compliance. Where sensitive data is collected (such as government ID details), it is handled with additional safeguards.
hi89 collects personal data through the following means:
hi89 only collects personal data that is necessary, relevant, and proportionate to the purposes for which it is processed, in accordance with the data minimization principle under the Data Privacy Act of 2012.
hi89 uses your personal data for the following purposes:
hi89 processes your personal data on the following legal bases under the Data Privacy Act of 2012:
Note: Where hi89 relies on consent as the legal basis for processing, you have the right to withdraw that consent at any time by contacting our data privacy team or adjusting your account communication preferences.
hi89 does not sell, rent, or trade your personal data to third parties. We may share your personal data only in the following limited circumstances:
In all cases, hi89 ensures that any third party receiving your personal data is subject to appropriate contractual obligations and security measures consistent with this Policy and applicable Philippine law.
hi89 uses cookies and similar tracking technologies to enhance your experience on the Platform, analyze usage patterns, and support security functions. The types of cookies we use include:
You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the hi89 Platform.
hi89 does not use cookies or tracking technologies to collect sensitive personal information or to track your activity on third-party websites outside of the hi89 Platform.
hi89 retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law. Our standard retention periods are as follows:
When personal data is no longer required, hi89 will securely delete or anonymize it in accordance with our internal data disposal procedures.
hi89 implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:
While hi89 takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. In the event of a data breach that is likely to result in a risk to your rights and freedoms, hi89 will notify you and the National Privacy Commission as required by law.
Under the Data Privacy Act of 2012 of the Philippines, you have the following rights with respect to your personal data held by hi89:
To exercise any of these rights, please contact hi89's data privacy team using the contact details in Section 14. hi89 will respond to all data subject requests within thirty (30) days of receipt, in accordance with NPC guidelines.
Identity Verification: For the protection of all players, hi89 may require you to verify your identity before processing any data subject request. This is to ensure that personal data is not disclosed to unauthorized parties.
The hi89 Platform is strictly intended for individuals aged 21 years and above, in accordance with Philippine gambling laws. hi89 does not knowingly collect personal data from individuals under the age of 21.
If hi89 becomes aware that personal data has been collected from a person under 21 years of age, we will immediately suspend the associated account, delete the personal data in question, and take appropriate action in accordance with our underage gambling prevention procedures.
If you are a parent or guardian and believe that your child has provided personal data to hi89, please contact us immediately using the details in Section 14 so that we can take prompt action.
hi89 primarily stores and processes personal data within the Philippines. In certain circumstances, personal data may be transferred to or processed by service providers located outside the Philippines — for example, cloud infrastructure providers or international fraud prevention services.
Where such transfers occur, hi89 ensures that appropriate safeguards are in place to protect your personal data, including contractual clauses that require the recipient to apply data protection standards equivalent to those required under Philippine law. hi89 will not transfer your personal data to a jurisdiction that does not provide an adequate level of data protection without your explicit consent or without implementing appropriate safeguards.
hi89 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made, hi89 will notify registered players via email or a prominent notice on the Platform prior to the changes taking effect.
The updated Policy will be effective from the date of publication on the hi89 Platform. We encourage you to review this Policy periodically to stay informed about how hi89 protects your personal data. Your continued use of the Platform following the posting of any changes constitutes your acknowledgment of the updated Policy.
hi89 has appointed a Data Privacy Officer (DPO) responsible for overseeing compliance with this Policy and applicable data privacy laws. If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data, please contact us:
If you are not satisfied with hi89's response to your privacy concern, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines, the supervisory authority responsible for enforcing the Data Privacy Act of 2012.
For questions about your account data specifically, you may also manage certain preferences — including marketing opt-outs and cookie settings — directly through your hi89 account dashboard after logging in.
hi89 is built on trust. Now that you know how we protect your privacy, join hundreds of thousands of Filipino players and experience the platform that puts you first.
🔞 For players aged 21 and above only. Please play responsibly.
hi89 is strictly for players aged 21 years and above. We are committed to responsible gaming and player protection. Learn more about our Responsible Gaming tools. "Gambling is addictive. Know when to stop."