Gaming should be fun, exciting, and within your control. hi89 is committed to providing every Filipino player with the tools, information, and support needed to keep it that way.
hi89 strictly enforces the Philippine legal minimum age for casino-style gambling. You must be 21 years of age or older to register, play, or place any wager on the hi89 platform. We verify age during registration and KYC — no exceptions. If you are under 21, please do not attempt to access hi89.
At hi89, we believe that online gaming is best enjoyed as a form of entertainment — not as a way to make money or escape problems. We know that for most of our players across Manila, Cebu, Davao, and the rest of the Philippines, gaming is a fun pastime. But we also know that for some, it can become a problem.
That's why hi89 has built a comprehensive responsible gaming framework that gives every player the tools to stay in control. From deposit limits to full self-exclusion, we put the power in your hands — because your well-being matters more than any bet.
Our responsible gaming program is aligned with PAGCOR guidelines and reflects our genuine commitment to the Filipino gaming community. We don't just post a tagline — we back it up with real, accessible tools available to every registered hi89 member at no cost.
Remember: Gambling should never be seen as a source of income. Always set a budget before you play, and never chase your losses. If gaming stops being fun, it's time to take a break.
Ask yourself these questions honestly. If you answer "yes" to two or more, consider using our responsible gaming tools or seeking support.
Do you spend more money on gambling than you originally planned?
Do you gamble to recover money you've already lost?
Has gambling affected your relationships, work, or finances?
Do you feel restless or irritable when you try to cut back on gambling?
Do you hide your gambling activity from family or friends?
If you answered yes to any of these, please use our tools below or contact our support team for help.
All of the following tools are available free of charge to every registered hi89 player. Access them anytime through your account settings or by contacting our 24/7 support team.
Set a maximum amount you can deposit into your hi89 account on a daily, weekly, or monthly basis. Once your limit is reached, no further deposits will be accepted until the period resets. Lowering your limit takes effect immediately; increasing it requires a 24-hour cooling-off period.
Define the maximum amount you are willing to lose within a set time period. hi89 will automatically restrict your play once your loss limit is reached, helping you avoid chasing losses — one of the most common signs of problem gambling.
Set a maximum duration for each gaming session. When your time is up, hi89 will notify you and, if you choose, automatically log you out. This helps you stay aware of how long you've been playing and prevents extended, unplanned sessions.
Enable periodic pop-up reminders during your gaming sessions that show you how long you've been playing and how much you've wagered. These gentle nudges help you stay grounded and make conscious decisions about continuing or stopping.
Take a short break from hi89 for a defined period — from 24 hours up to 6 weeks. During a cooling-off period, you cannot log in or place any wagers. This is ideal if you feel you need a temporary pause without committing to full self-exclusion.
Request a temporary (1–12 months) or permanent self-exclusion from the hi89 platform. During self-exclusion, your account is suspended, all marketing communications are stopped, and you cannot create a new account. This is our strongest player protection tool.
Self-exclusion is a serious step, and hi89 makes it straightforward. Once you request self-exclusion, it is processed immediately and cannot be reversed during the exclusion period. Here's how to do it:
Any real-money balance in your account at the time of self-exclusion will be returned to you after identity verification, subject to hi89's standard withdrawal procedures.
Problem gambling can affect anyone — regardless of age, income, or background. Knowing the warning signs is the first step toward getting help. Watch out for these behaviors in yourself or someone you care about:
Spending more time or money on gambling than intended, and feeling unable to stop even when you want to.
Borrowing money, selling belongings, or neglecting bills and financial responsibilities to fund gambling.
Lying to family members, friends, or employers about the extent of your gambling activity.
Feeling anxious, depressed, or irritable when not gambling, or using gambling to cope with stress or negative emotions.
Continuing to gamble despite serious negative consequences to your relationships, career, or mental health.
Repeatedly trying to win back money you have lost — known as "chasing losses" — which often leads to even greater losses.
⚠️ "Gambling is addictive. Know when to stop." — If any of these signs apply to you, please use hi89's responsible gaming tools or reach out to our support team right away.
Follow these practical tips to keep your hi89 experience enjoyable, sustainable, and within your control.
Decide how much you can afford to lose before you start — and stick to it. Treat it like entertainment spending, the same way you'd budget for a night out in Makati or a movie in Cebu. Never gamble with money meant for rent, food, or bills.
Decide in advance how long you'll play and use hi89's session time limit tool to enforce it. Taking regular breaks helps you stay sharp and prevents the kind of extended sessions where decision-making suffers.
Losing is a normal part of gambling. If you've hit your loss limit for the day, stop — don't try to win it back. Chasing losses is one of the fastest paths to problem gambling and almost always makes things worse.
Step away from the screen regularly. Grab a snack, stretch, or chat with someone. Continuous play without breaks can cloud your judgment and make it harder to recognize when you should stop.
Avoid gambling when you're tired, stressed, emotionally upset, or under the influence of alcohol. These states impair judgment and can lead to decisions you'll regret. Play hi89 when you're clear-headed and relaxed.
If you feel your gambling is getting out of hand, talk to a family member or close friend. You don't have to deal with it alone. hi89's support team is also available 24/7 — we're here to help, not to judge.
hi89 takes underage gambling extremely seriously. Under Philippine law, casino-style gambling is restricted to individuals aged 21 years and above. We enforce this through mandatory age verification during registration and KYC processes. Any account found to belong to a person under 21 will be immediately suspended and all funds returned.
If you are a parent or guardian, we recommend using parental control software to restrict access to online gaming sites on devices used by minors. Keep your hi89 login credentials private and never share your account with anyone under 21.
To report suspected underage gambling on hi89, contact us immediately at [email protected]. We will investigate all reports promptly and take appropriate action.
hi89 is built for fun, and we want to keep it that way. Use our responsible gaming tools, set your limits, and play with confidence knowing hi89 has your back every step of the way.
🔞 For players aged 21 and above only. ⚠️ "Gambling is addictive. Know when to stop."